jlive Privacy Policy
How We Collect, Use,
and Protect Your Data
Your privacy matters to us. This Privacy Policy explains exactly what personal data jlive collects from players in Bangladesh, why we collect it, how it is stored and protected, and what rights you hold over your own information. We are committed to handling your data with transparency and care.
Key Privacy Commitments
These six points summarise how jlive approaches your personal data. They complement — and do not replace — the full policy below.
Minimal Data Collection
jlive collects only the personal data that is strictly necessary to provide our services, verify your identity, process BDT payments, and meet our legal obligations. We do not collect data for its own sake.
No Data Sales
jlive does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data belongs to you, not to advertisers.
Encrypted Storage
All personal data stored by jlive is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to stored data is strictly role-controlled and audited.
Your Rights Respected
You have the right to access, correct, or request deletion of your personal data held by jlive at any time. Submit a request to our support team and we will respond within 14 business days.
Defined Retention Periods
We do not hold your data indefinitely. Retention periods are tied to the purpose for which data was collected — typically the lifetime of your account plus a legally required post-closure period.
Breach Notification
In the unlikely event of a data breach affecting your personal information, jlive will notify you and the relevant authorities promptly, in line with applicable data protection obligations.
Contents
Please read carefully. This Privacy Policy describes how jlive collects, uses, stores, and protects your personal data when you use the jlive platform at jlive.bio. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. If you do not agree with how we handle your data, please do not use the jlive platform.
1 Introduction
jlive ("we", "us", "our") is the operator of the online betting and gaming platform available at jlive.bio. We are committed to protecting the privacy and personal data of all players, visitors, and users ("you", "your") who interact with our platform.
This Privacy Policy ("Policy") sets out, in plain and formal English, the basis on which any personal data we collect from you — or that you provide to us — will be processed. It covers data collected through your use of the jlive website, mobile interface, customer support channels, and any other touchpoint operated by jlive.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which are incorporated by reference. Where those documents address data-related matters, this Policy governs.
jlive serves players located in Bangladesh. All services are delivered in Bangladeshi Taka (৳ BDT). This Policy is written in English in accordance with our site-wide language standard for the Bangladesh market.
2 Data Controller
For the purposes of applicable data protection law, jlive is the data controller in respect of the personal data collected and processed through the platform. As data controller, jlive determines the purposes for which and the means by which your personal data is processed.
All data-related enquiries, access requests, and deletion requests should be directed to our support team. Contact details are provided in Section 15 of this Policy. We aim to respond to all data-related requests within fourteen (14) business days of receipt.
Where jlive engages third-party service providers to process data on our behalf — such as payment processors, KYC verification providers, or game studios — those parties act as data processors under written agreements that require them to process data only in accordance with jlive's instructions and applicable law.
3 Data We Collect
jlive collects the following categories of personal data, depending on the nature of your interaction with the platform:
3.1 Identity Data
Full legal name, date of birth, national identity card (NID) number, passport number (where provided), and a photograph or scan of your identity document when KYC verification is requested.
3.2 Contact Data
Mobile phone number (required for account registration and two-factor authentication), email address (where provided), and correspondence history with our support team.
3.3 Financial Data
BDT transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., your bKash account number, Nagad wallet ID, or bank account details), and the transaction history associated with your jlive account. We do not store full card numbers — card transactions are tokenised by the payment gateway.
3.4 Technical Data
IP address, device type, browser type and version, operating system, screen resolution, time zone setting, unique device identifiers, and connection timestamps when you access the jlive platform.
3.5 Usage Data
Information about how you use the platform, including pages visited, games played, bets placed, session durations, betting history, in-game events, bonus interactions, and navigation paths through the site.
3.6 Communications Data
Records of your communications with jlive's support team via live chat, email, or any other support channel, including the content of those communications and any attachments provided.
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Name, date of birth, NID / passport | Yes — for KYC & withdrawals |
| Contact Data | Mobile number, email address | Yes — mobile required at registration |
| Financial Data | bKash number, transaction amounts, BDT balance history | Yes — for payment processing |
| Technical Data | IP address, device ID, browser type | Automatic — collected on access |
| Usage Data | Games played, bets placed, session duration | Automatic — collected during use |
| Communications Data | Support chat logs, email records | When you contact support |
4 How We Collect Your Data
jlive collects your personal data through the following means:
4.1 Direct Interactions
When you register an account on jlive, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to a promotion, or update your account settings, you provide personal data to us directly. This is the primary source of identity, contact, and financial data.
4.2 Automated Technologies
When you access the jlive platform — whether through a web browser or mobile device — our servers automatically record technical data including your IP address, device identifiers, session timestamps, and navigation behaviour. This data is collected via server logs, session cookies, and analytics tools. Please refer to Section 8 for our Cookie Policy.
4.3 Third-Party Sources
In certain cases, jlive may receive personal data about you from third parties. These include:
- Payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) who may share transaction confirmation data with us.
- Identity verification and KYC service providers who confirm the authenticity of documents you submit.
- Fraud prevention and anti-money laundering screening services that flag accounts associated with suspicious activity across multiple platforms.
- Analytics partners that aggregate anonymised behavioural data to help us understand how players interact with the platform.
5 Why We Use Your Data
jlive uses your personal data only for the specific purposes described below. We do not use your data for any purpose incompatible with the reason for which it was originally collected without first notifying you and, where required, obtaining your consent.
- Account Management: To create and maintain your jlive account, authenticate your identity at login, and manage account preferences and settings.
- Service Delivery: To allow you to place bets, access casino games, participate in promotions, and receive winnings — the core services for which you registered.
- Payment Processing: To process BDT deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, etc.) and to maintain accurate transaction records.
- Identity Verification (KYC): To comply with our obligations to verify the identity and age (21+) of all players before processing significant withdrawals or as required during account reviews.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, bonus abuse, and other conduct prohibited under our Terms & Conditions.
- Responsible Gaming: To monitor player activity for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to fulfil our duty of care obligations to players.
- Legal Compliance: To comply with applicable laws, respond to lawful requests from authorities, and maintain records required under anti-money laundering (AML) and financial crime regulations.
- Platform Improvement: To analyse usage patterns, diagnose technical issues, conduct A/B testing, and enhance the features, security, and performance of the jlive platform.
- Customer Support: To respond to your enquiries, resolve disputes, and maintain a record of communications to ensure continuity of service.
- Marketing Communications: Where you have opted in, to send you information about promotions, bonuses, and jlive events relevant to your interests. You may opt out of marketing communications at any time by contacting [email protected].
6 Legal Basis for Processing
jlive processes your personal data on the following legal bases, depending on the specific processing activity:
6.1 Contractual Necessity
The majority of data processing activities are necessary for jlive to perform our contractual obligations to you under the Terms & Conditions — including account creation, game access, payment processing, and customer support. Without processing this data, we could not deliver the services you registered for.
6.2 Legal Obligation
Certain processing activities — particularly KYC identity verification, AML transaction monitoring, and record-keeping — are required to comply with applicable legal obligations. We must process and retain this data regardless of individual consent.
6.3 Legitimate Interests
jlive processes technical and usage data on the basis of our legitimate interest in operating a secure, reliable, and commercially viable platform. This includes fraud detection, security monitoring, platform analytics, and responsible gaming oversight. We balance our legitimate interests against your privacy rights and do not process data in ways that are disproportionate or likely to cause harm.
6.4 Consent
Where processing is not covered by the above bases — for example, sending optional marketing communications — we will request your explicit consent before proceeding. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7 Sharing Your Personal Data
jlive does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
7.1 Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary financial data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard). These providers process data as independent controllers under their own privacy policies and applicable financial regulations.
7.2 KYC and Verification Partners
To verify your identity and age, jlive may share identity document images and personal details with accredited KYC verification service providers. These providers act as data processors and are contractually bound to use your data solely for the purpose of identity verification on our behalf.
7.3 Game Studios
Third-party game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and others) may receive your account identifier and session token to deliver their game content through the jlive platform. They do not receive your full identity or payment details.
7.4 Legal and Regulatory Authorities
jlive may disclose your personal data to law enforcement agencies, regulatory bodies, or other official authorities where we are required to do so by law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other criminal conduct.
7.5 Business Transfers
In the event that jlive undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any resulting changes to how your data is processed.
No Cross-Border Transfers Without Safeguards: jlive does not routinely transfer personal data outside of the jurisdictions necessary to provide our services. Where any international transfer occurs, we ensure appropriate safeguards are in place including standard contractual clauses or equivalent protections as required by applicable law.
8 Cookies & Tracking Technologies
jlive uses cookies and similar tracking technologies to operate the platform, remember your preferences, detect fraudulent activity, and analyse how players interact with our site. Below is a summary of the cookies we use and their purposes.
8.1 Strictly Necessary Cookies
These cookies are essential for the jlive platform to function. They enable core features such as session authentication, security tokens, and shopping cart / bet-slip functionality. These cookies cannot be disabled without severely affecting platform usability. No consent is required for strictly necessary cookies.
8.2 Performance & Analytics Cookies
These cookies collect anonymised information about how visitors use the jlive platform — such as which pages are visited most frequently, how long sessions last, and where users encounter errors. This information helps us improve site performance and content. The data collected is aggregated and does not identify individual users.
8.3 Functional Cookies
These cookies remember your platform preferences — such as your last game category, preferred language setting, and notification preferences — so that we can provide you with a more personalised experience on subsequent visits.
8.4 Session Identifiers
When you log in to jlive, a session identifier is stored in a secure, HttpOnly cookie to maintain your authenticated session. This cookie is automatically deleted when you log out or when your session expires.
Managing Cookies: You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlive platform, including your ability to log in or place bets. Consult your browser's help documentation for instructions on managing cookie preferences.
9 Data Retention
jlive retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention guidelines apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML / KYC legal obligation |
| Financial Transaction Records | Duration of account + 7 years post-closure | Financial record-keeping law |
| Betting & Gaming History | Duration of account + 3 years post-closure | Dispute resolution & compliance |
| Support Communications | 3 years from last interaction | Customer service continuity |
| Technical / Log Data | 12 months from collection | Security monitoring |
| Marketing Preferences | Until opt-out or account closure | Consent-based communications |
When your personal data is no longer required for any of the purposes listed above, jlive will securely delete or anonymise it in accordance with our data destruction procedures. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.
10 Security Measures
jlive implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
10.1 Encryption
All data transmitted between your device and the jlive platform is protected using 256-bit TLS/SSL encryption. Personal data stored in our databases is encrypted at rest using AES-256 encryption. Payment card data is tokenised by our payment gateway providers and is never stored in full on jlive's servers.
10.2 Access Controls
Access to personal data within jlive's internal systems is strictly controlled on a role-based, need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training. Access logs are maintained and reviewed periodically.
10.3 Account Security Features
jlive offers mobile-based two-factor authentication (2FA) for player accounts. We strongly encourage all players to enable 2FA to protect their account from unauthorised access. Additionally, jlive's systems monitor for suspicious login activity, including logins from new devices or unusual geographic locations, and may require additional verification steps in such cases.
10.4 Incident Response
jlive maintains an incident response plan for data security events. In the event of a personal data breach that is likely to result in a risk to your rights, we will notify you without undue delay once the breach has been confirmed and assessed. We will provide information about the nature of the breach, the data affected, and the steps we are taking to mitigate its impact.
Your Responsibility: While jlive takes every reasonable step to protect your data on our side, you also play a critical role. You must keep your login credentials confidential, use a strong and unique password for your jlive account, and log out of the platform when using a shared or public device. jlive will never ask you for your password via email, chat, or any other channel.
11 Your Rights
Subject to applicable data protection law, you have the following rights in respect of your personal data held by jlive. To exercise any of these rights, please contact us at the details provided in Section 15.
11.1 Right of Access
You have the right to request a copy of the personal data jlive holds about you (commonly known as a Subject Access Request or SAR). We will provide this information in a structured, commonly used format within fourteen (14) business days.
11.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain information directly through your account settings; for other corrections, please contact our support team.
11.3 Right to Erasure
You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent (where processing is consent-based) and there is no other legal basis for continuing to hold it. Please note that this right is subject to legal retention obligations — we may be required to retain certain data (e.g., transaction records) for the periods described in Section 9.
11.4 Right to Restriction of Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved, or where you object to processing and we are assessing whether our legitimate interests override yours.
11.5 Right to Data Portability
Where processing is carried out by automated means on the basis of your consent or a contract, you have the right to receive the personal data you have provided to us in a structured, machine-readable format and to request that we transmit it to another controller where technically feasible.
11.6 Right to Object
You have the right to object to the processing of your personal data where that processing is based on jlive's legitimate interests. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
11.7 Rights Related to Automated Decision-Making
jlive may use automated systems to flag accounts for fraud review or to enforce responsible gaming limits. Where such automated processing produces a decision that significantly affects you, you have the right to request human review of that decision.
How to Exercise Your Rights: To exercise any of the above rights, contact our support team at [email protected]. You will need to verify your identity before we can process your request. We aim to respond to all data rights requests within fourteen (14) business days. There is no charge for exercising your rights in most circumstances.
12 Children & Minors
The jlive platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. By registering an account and using the platform, you represent and confirm that you meet this age requirement.
If jlive discovers or has reason to believe that an account has been registered by a person under the age of 21, that account will be immediately suspended. All data collected from the underage user will be handled in accordance with our data deletion procedures, subject to any legal retention requirements.
If you are a parent or guardian and believe that your child has registered an account on jlive, please contact us immediately at [email protected] so that we can investigate and, where confirmed, close the account and delete the associated personal data.
13 Third-Party Links & Services
The jlive platform may contain references or links to third-party services, game studios, or payment providers. While jlive does not include external links for general browsing, players interact with third-party technology (game content, payment gateways) embedded within the platform.
jlive is not responsible for the privacy practices of third-party operators whose technology is integrated into the platform. Each third-party provider operates under its own privacy policy. We encourage you to review the privacy policies of any third-party services you interact with, including your mobile payment provider (bKash, Nagad, Rocket, etc.) and your bank.
Where jlive engages a third-party processor, we enter into written data processing agreements requiring those parties to implement appropriate security measures and to process your data only as instructed. We conduct periodic reviews of our processor relationships to ensure continued compliance.
14 Changes to This Privacy Policy
jlive reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When changes are made, the updated Policy will be published on this page with a revised effective date at the top of the document.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — jlive will take reasonable steps to notify registered players in advance of the change taking effect. This may include an in-platform notification when you next log in to your account, or an email to your registered contact address.
We encourage you to review this Policy periodically to stay informed about how jlive protects your personal data. Your continued use of the platform following the publication of a revised Policy constitutes your acceptance of the updated terms, to the extent permitted by applicable law.
15 Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or about how jlive handles your personal data — including requests to exercise any of your data rights — please contact our support team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
- Response Time: We aim to respond to all data-related enquiries within fourteen (14) business days of receipt.
- Postal / Registered Address: Available upon written request via email.
When contacting us about a data rights request, please include your registered mobile number or username so that we can locate your account and verify your identity efficiently. We may ask for additional verification before acting on any request to ensure that personal data is not disclosed to an unauthorised party.
Feedback & Complaints: jlive takes all privacy-related complaints seriously. If you are not satisfied with our response to a data rights request or a privacy concern, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. We will cooperate fully with any such authority in the resolution of your complaint.
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